IT Service Catalog

IT Service Catalog

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IT Service Catalog to streamline ITSM operations

In a traditional sense, the IT Service Catalog is a component of an ITSM solution that is used by the IT department to design and publish its services. This changes in case of a deployment to support managed services, with the IT Service Catalog becoming the key enabler of such business critical operations as service Ordering, Fulfillment and Billing.

CMW IT Service Catalog provides a unified interface to all IT services with information on service availability and eligibility as well as the underlying service infrastructure and configuration. It is pre-integrated with CMW Self Service Portal and CMW Service Desk enabling service Fulfillment, Assurance, Billing as well as the traditional ITIL service catalog functions such as e.g. Request Management, SLA Management and Change Management.

CMW IT Service Catalog is extremely flexible and fully configurable ensuring quick and easy new service introduction and reconfiguration in order to support the constantly changing business requirements.


IT Service Catalog Features

Ordering of New Services

CMW IT Service Catalog is pre-integrated with CMW Self Service Portal and provides full ordering information including service availability, service eligibility for the particular user, pricing, associated SLA’s, delivery lead time and other.

Ordering of New Services
Service Design and Reconfiguration

CMW IT Service Catalog provides an intuitive drag-and-drop interface for service design and reconfiguration. Coding effort or technical expertise is not required for service creation or change.

Service Design and Reconfiguration
Service Lifecycle

CMW IT Service Catalog solution enables management of the whole service lifecycle starting with service creation to service decommissioning.

Service Lifecycle in IT Service Catalog
SLA Management

CMW IT Service Catalog provides definition, monitoring and assessment of service quality based on the associated Service Level Agreements and service priorities. For each Service Level, uptime, response time, resolution time, SLA penalties and other criteria are defined.

SLA Management in IT Service Catalog
Dashboards and Reporting

CMW IT Service Catalog provides graphical and highly intuitive dashboards as well as easily configurable notifications and reporting tools that allow tracking of service availability, reliability and other critical operational parameters.

Dashboards and Reporting in IT Service Catalog

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