ITIL Change Management is aimed at ensuring the necessary changes are implemented on time and with minimal impact on the system operation.
CMW ITIL Change Management software – as part of the ITSM solution – provides advanced capabilities for implementation of normal, standard and emergency changes as well as handling of customer change requests.
CMW Change Management is enabled by CMW Lab CMDB and Service Inventory and provides for automatic change impact calculation and network to service correlation as well as customer impact analysis.
Leveraging CMW Platform capabilities of pre-integrated Task, Project and Process Management, CMW IT Change Management software enables efficient change implementation by the IT team regardless of the work management methodology.
The IT Change Management process can be scheduled to occur at a specific point in time, triggered by an event – e.g. due date for an update – or started manually in case of a customer change request.