Technology, API & Integrations

Technology, API & Integrations

State-of-the-art technologies and integration capabilities under the CMW Tracker hood empower non-technical users for effective workflow management. Automate routine tasks flow quickly, bridge your business apps for smooth data transfers and get your business productivity boosted.

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Key Technology Capabilities

Innovative Architecture

CMW Tracker is a low-code software designed using principles of the multi-tier hybrid SaaS architecture, which supports the concept of the service-oriented architecture (SOA) and allows for a number of benefits:

  • Quick and easy deployment: on-premise or in private Cloud or in public Cloud such as Amazon Web Services.
  • On-the-fly addition and modification of functional capabilities including support for making changes in real time.
  • Easy system scaling from several users to thousands of users while maintaining high performance.

State-of-the-Art Technologies

CMW Lab leverages modern and implementation-proven technologies such as:

  • HTML, JavaScript and AJAX for the front-end.
  • The latest edition of Microsoft .NET Framework for the back-end.
  • Deep customization capabilities based on C# in addition to offering multiple out-of-box configuration capabilities and the Low-code approach.
  • CMW web services support SOAP development platforms including .NET 4.0 and C#.
State-of-the-Art Technologies

Web-based Open API

A web services-based API allows for easy integration of CMW Tracker with any third-party systems and services, for example, MS Outlook, MS Active Directory, Salesforce® or SurveyGizmo. With open API from CMW Lab you can bridge your apps and business systems, ensure the smooth transfer of data between business systems and let your applications work harder for you.

CMW Lab web services API has been developed in compliance to the following standards:

  • Simple Object Access Protocol (SOAP) 1.1
  • Web Service Description Language (WSDL) 1.1

Ready-made Integrations

Whether you want to use a pre-built integration or build your own, CMW Tracker has all you need. Pre-built integrations:

  • Microsoft Outlook. You can manage all your CMW tasks within the email management software.
  • Microsoft Active Directory (AD). You can ensure that AD is automatically synchronized with the CMW Tracker user database (upon adding or deactivating users, and such), so your administrators have to update only AD.
  • Microsoft SharePoint. You can create or modify your processes with drag-and-drop simplicity in CMW Tracker, and your company staff can submit requests in the familiar SharePoint environment.
  • You also get sample integrations with Salesforce and SurveyGizmo so you don’t have to start from scratch.

Common Integration Examples

  • Salesforce® logo
  • QuickBooks® logo
  • DocuSign® logo
  • document management system
  • Slack® logo
  • chatfuel logo
  • Synchronizing workflow tasks
  • SAP® logo
Make all your apps work together and get additional value through the new capabilities provided by connecting different systems’ functions.
Pushing workflow status or other data from CMW Tracker to third-party tools to trigger external service actions.
For example, eSigning a contract via DocuSign® or sending a newsletter via MailChimp®.
Posting a document to a document management system such as Microsoft SharePoint, Google Drive™, DocuWare, etc.
Posting messages to Slack® or Microsoft Teams channels based on workflow events.
Using chatbot as a conversational interface able to gather all the necessary information from a customer in a friendly manner and launch a proper request handling workflow in CMW Tracker.
Synchronizing workflow tasks from CMW Tracker, so that they show up within your calendar at Google Calendar, Outlook and Apple Calendar.
Maintaining a single version of the latest data across all systems.
Launching a workflow in CMW Tracker when a trigger event happens in a different system, such as ERP, CRM, HRIS, etc.
For example, kick off a workflow, when an opportunity is created in Salesforce®.
Pushing the approved request information into the accounting system (QuickBooks®, Xero, SAP® solution, etc.).

We are Here to Help

The CMW Lab team is ready to help you with any problems or questions you might have. Feel free to check CMW Tracker tutorials and knowledgebase or contact us and one of our experts will take care of your needs!

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