BPM Software - CMW Lab

Case Management Software


CMW Lab Adaptive Case Management enables submitting, routing and handling cases regardless of their origin. It delivers fully configurable Workspaces that allow for centralizing all cases and the associated tasks, data, documents and discussions within the users’ workspace.

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Case Management Software Distinct Features

Unified Workspace

CMW Lab case management system unifies people, data, collaboration tools and workflow software in a single work environment and makes daily case management smooth.

  • Check all cases assigned to you within convenient filterable lists
  • Enjoy complete background data on tasks within cases, such as start and due dates, priorities, associated documents and discussions
  • Respond to initial case submitter right from the same workspace used for internal case management - especially useful for effective support cases management
  • Take away the hassle of document tracking and enjoy working on the same document with colleagues from multiple departments
case management system

Case Routing Automation

CMW Lab case management software allows non-coding workflow automation and empowers business users to update automated workflows on-the-fly, without engaging IT staff.

  • Use visual workflow designer to configure web-forms and model processes with drag-and-drop simplicity,
  • Easily set such parameters as default routing, default priority for case types, current workload and other
  • Ensure that your cases and handled effectively and in compliance with business policies
case routing automation

Collaborate on your Cases

CMW Lab case management system provides full collaboration capabilities for teams as far as advanced search across cases and discussions. It is always a snap to retrieve full activity context and ensure top effectivity of collaboration.

  • Group discussions
  • Case escalation
  • Document sharing
  • Integration with web-chats thanks to open API
collaborate on your cases


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