Whether it is a Call Center of a large service company or an IT Help Desk in a mid-sized business, your daily operation relies heavily on efficient issue tracking. Without a unified issue tracking environment, request tracking becomes a tough challenge for any business.
CMW Platform provides a scalable and easily configurable online issue tracker that enables capturing and management of all kinds of IT and business issues, such as:
With a low-code web-based issue management software by CMW Lab you can easily centralize issue capturing and tracking, improve issue handling terms, stay on top of the issue tracking status and set up the workflow in exact accordance with your needs.
Visual Workflow Builder makes it easy to set up an issue tracking workflow that matches particular attributes like issue priority level, status and security permissions.
Easily design issue tracking forms and standardize ticket submission:
Discuss and collaborate on issues and documents, share knowledge in CMW Platform online issue tracking software — get your support teams engaged in daily processes and ensure maximum productivity.
Gain real-time visibility and control over the issues and identify process bottlenecks.
One of the biggest challenges faced by companies who care about high-quality customer service is choosing the best fit from the bulk of issue tracking systems and workflow software available on the market. Requirements for tracking software are different from one company to another - some would like to have a time tracking feature, the other would like to see the development teams progress. But the key requirement is similar for everyone — the issue tracker tool must be simple enough, so that the team would embrace issue tracking and benefit from it.
Too complex systems force the team to work in a tool where they spend more time studying the interface then the issue, and their performance suffers as a result. Complexity brings hidden costs because time and money are wasted on training, more issues are lost or support is not delivered quickly enough, and your customers end up frustrated.
CMW Lab offers a highly customizable low-code issue tracking tool, while keeping it simple and making sure that your team is never overwhelmed with features they would hardly ever use. There are no hidden complexity costs.
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In Cloud & On-premise
CMW Lab® provides both on-premise and in Cloud deployment options. Besides, flexible transition between cloud-based workflow solution and on-premise one can be rolled out if needed. Deployment options
API and Integrations
CMW Lab provides wide workflow integration capabilities.Take advantage of bidirectional integration scenarios, s support for both fine grained, and bulk export operations – all available through Web Services open API’s and built-in enterprise services. Integration capabilities
Run your workflow seamlessly on your desktop computer, iOS and Android phone or tablet and enjoy fully consistent user experience.