Best business process management software in 2024

CMW Platform

Manage and control business processes using low-code, BPMN 2.0, process automation, case management. Build a reliable ground for digital transformation.

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Hand business processes
back to business people

CMW Platform increases practical participation of business people in creating innovative business applications and developing the IT landscape. Enjoy a full set of tools for modeling, executing, and optimizing the enterprise’s processes. Get the advantages of iBPMS (Intelligent BPM Suite) and Low-code platforms in a single digital environment:

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What users say

CMW Lab flexibility is outstanding. It can adapt to custom requirements and processes, and enables us to automate and manage our work more efficiently. And that is exactly what we were expecting from workflow software.»

Megs Suratkal,
Senior Director, Acronis Service and Support

Main features

Business process modeling

A graphical model of a business process is a basic component of business process management. It demonstrates the interrelationship of all process elements within the enterprise. Such representation helps to focus on the target and significant information for solving tasks of optimizing business processes.

CMW Platform provides flexible and convenient tools for modeling business processes even for non-technical users. Moreover, forms development, interface adaptation, and basic integrations configuration can be also performed by citizen developers simply in a web browser. Create a process diagram, define participants, and describe their set and sequence of actions using BPMN 2.0 as a global standard for BPM.

Business process modeling  Business process modeling

Process Architecture Modeling

The success of process management in a company largely depends on the organization's ability to prioritize process optimization, focusing primarily on key business capabilities. A business capability is the combination of processes, people, and technologies that create value and align with the company's strategic goals. In other words, a business capability describes "what" a company is capable of doing, while business processes describe "how" the company implements its capabilities. A business capability model visualizes the entire range of specific business capabilities, and process architecture helps visualize the relationships between processes.

CMW Platform provides the ability to quickly build business capability and process architecture models, visualize the connections between processes, and link them to specific goals. Process Architecture Modeling is updated during optimization, which helps analyze the situation from a "top-down" perspective and effectively plan upcoming changes.

Process Architecture Modeling  Process Architecture Modeling

Business Processes Automation

Depending on the selected settings, the business process can be started manually or automatically according to a schedule, incoming request, or condition. With the appropriate access rights, a user can obtain information about the previous and next steps of the process and visually evaluate its completion.

CMW Platform uses powerful process engine that:

  • Routes requests
  • Automates task assignment to users
  • Calls external systems and services
  • Accepts requests from external systems
  • Collects necessary data, processes it
  • Provides access to data in the context of the running process

CMW Platform ensures a process execution of the required complexity and decomposition level in a single environment.

Business Processes Automation  Business Processes Automation

Monitoring and analysis

Business process monitoring is one of the BPM tools that helps identify bottlenecks and respond to critical situations by adjusting the process flow or employee actions. Successfully address monitoring tasks with constant access to process statistics and data in a convenient format.

During the execution of business processes, CMW Platform collects detailed statistics on their metrics and indicators. Visual representation of this data simplifies the control of process execution, identifying the growth points. Comprehensive visual reports are also a source of information for redesigning complex business processes, fact-driven decisions, and adjusting process architecture.

Monitoring and analysis  Monitoring and analysis

Integration with third-party systems

Switching between multiple systems significantly slows down the work process. The task of a usiness process management software is to create a dedicated digital environment uniting other technologies (RPA, AI), internal information systems (ERP, CRM, etc.), and end-to-end business processes, eliminating the need to switch between different applications.

Start building your digital environment easily via the OData protocol and an open API.

Integration with third-party systems  Integration with third-party systems


CMW Lab BPM platform and system benefits

For employees

For employees

  • Modern user interface
  • All work in a single personal account
  • Ability to delegate routine tasks to "robots"
  • Access from computers and mobile devices
  • Paperless technologies

For business

For business

  • Transparent processes, up-to-date information, reporting
  • International standard processes description - BPMN 2.0
  • Process architecture (business capability model of the company)
  • Smooth migration from accounting to cases and processes
  • Continuous improvement of business processes

For IT

For IT

  • Business logic and forms are set by citizen developers with clicks, not coding
  • Full-fledged script programming
  • Open API for integration with other systems
  • Technical architecture based on open standards
  • Ability to redistribute time from supporting the current system to new projects

Convenient BPM tools for managing and optimizing business processes

Organizing business processes in a business process management solution involves building a business as a network of interconnected business processes. Automated processes establish the order of business operations and increase team effectiveness to achieve results. When implementing process management, businesses improve short-term results as well as long-term ones. This is due to the constant practice of optimizing business processes and their evolutionary development by business people.

CMW Platform includes a complete set of business process management tools that are part of BPMS software. Each tool included in the CMW Low-code platform is designed to meet the current demands of businesses for flexibility in both main and supporting enterprise business processes.

Frequently asked questions

BPM is a systematic approach to process improvement, automation, and optimization aimed at increasing company-wide efficiency and achieving strategic business goals. It involves modeling, management, monitoring, and analysis of business processes for continuous improvement at all organizational levels.

Business management process software offers a plethora of proven benefits, among which are: 

  • Process automation. It significantly reduces the time necessary for task completion, eliminating human mistakes during the process.
  • Process optimization. It refines existing company operations and workflow designs, which is made possible by ongoing data analytics.
  • Performance monitoring. It allows for tracking task performance and responding to arising issues as quickly as possible.
  • Flexibility. It facilitates business adaptability to change.
  • Collaboration. It focuses on ensuring effective communication, cooperation, and interaction between company employees from various departments.

BPMS is the software used by companies to model, automate, monitor, and optimize their existing business process and workflows. It provides the necessary process management tools, ensuring internal procedures and operations are completed efficiently. BPMS typically includes tools for process mapping and process lifecycle management.

Overall, there are several types of business process management:

  • Traditional BPM. It focuses on modeling and optimizing static processes.
  • iBPMS (Intelligent Business Process Management Software). It entails using advanced technologies, such as artificial intelligence/machine learning (AI/ML) and robotic process automation (RPA). The purpose of using such a system is process enhancement.
  • Case management. It involves managing unique, unstructured processes that require higher levels of flexibility and adaptability.

In essence, BPMS focuses on modeling, automation, and optimization of business processes while iBPMS incorporates additional functions fueled by AI/ML and RPA. iBPMS enables a deeper analysis and a more comprehensive process improvement.

Here is how BPMS allows businesses to automate their processes:

  • Request routing. Task automation is directed toward the necessary performers.
  • Task assignment. It is responsible for automatically assigning and distributing tasks among employees.
  • Integration capabilities. It is leveraged for integrating with third-party systems and services.
  • Data collection and processing. It entails automatic data collection and processing of relevant data.

  • Process modeling. It is used to create graphic models of various business processes.
  • Process automation. It is responsible for automatic task management.
  • Analysis and monitoring. It involves tracking task execution and process analytics.
  • Task management. It involves organizing and monitoring task completion.
  • Integration. It allows for connecting with other systems and services.
  • Process orchestration. It ensures all processes are established and managed in a coordinated way.

When selecting the right BPM solution for your business, it is crucial to consider the following factors: 

  • Existing business needs. It is best to have a clear understanding of which internal processes require automation and refinement.
  • Functionality. Before choosing the BPM system, ensure it fully matches the desired functionality.
  • Flexibility and scalability. Make sure the platform easily adapts to changing market and business requirements.
  • Integration. Check that the desired solution integrates with your existing IT infrastructure and systems.
  • User interfaces. Ensure the future solution is easy to use and navigate.
  • Cost. The chosen system must align with the financial capabilities of your business.

Implementing a BPM solution streamlines customer interactions in the following ways:

  • Automation of customer service, which leads to a faster and more accurate execution of customer requests.
  • Process transparency, meaning customers can track the current status of their requests. 
  • Minimized mistakes and enhanced service quality through workflow automation.
  • Personalization, which involves customizing processes based on specific customer needs.
  • Customer journey mapping that outlines and optimizes the process of customer experience with the software from the initial point of contact.

Incorporating BPM solutions is beneficial for numerous industries and domains, including: 

  • Financial services, where BPM software automates loan processes, risk management, transaction processing, and regulatory compliance.
  • Logistics and transportation. Here, BPM platforms optimize routes, manage warehouse inventory, track cargo, and improve supply chains.
  • In the education and e-learning industry, BPM software automates administrative processes in addition to managing curriculums and students.
  • IT services. In this area, BPM software is responsible for project management, user support, request processing, and change management.
  • In manufacturing, BPM systems automate production processes, control quality, and refine production planning processes.

The distinctions between cloud and on-premises BPMS solutions lie in:

  • Deployment. Cloud solutions are hosted on the provider’s servers and are accessible over the internet. On-premises software is installed on the company’s servers and is managed and supported by a team of in-house IT specialists. 
  • Cost. Cloud software operates based on the subscription payment model with monthly or yearly payments. On-premises systems, in turn, require license, infrastructure, and maintenance costs.
  • Flexibility and scalability. Cloud solutions are easy to scale and add the necessary functions and resources. On-premises software requires more time and costs to ensure scalability.
  • Management and security. In cloud software, the provider is responsible for updates and security. On-premises solutions, their data, and security are fully managed by the company.

BPMS offers the following integration capabilities with other systems:

  • Open APIs that ensure connectivity with various external systems and services.
  • OData protocol used for data access and exchange between systems. 
  • Pre-configured integrations that support integrations with ERP, CRM, RPA, and other systems.
  • Web services and SOAR/REST API leveraged for interactions with web apps and services.

The following business processes can be improved and automated with BPMS:

  • Application management that involves handling service and product requests. 
  • Contract management responsible for the creation, approval, and authorization of contracts.
  • HR processes, including hiring, training, and evaluating employees.
  • Financial processes that focus on involve processing and budget management and approval.
  • Manufacturing processes, including production planning, quality control, and inventory tracking and management.
  • End-to-end business processes.

To start using BPMS in your organization, follow these steps:

  1. Define your business needs and which processes require automation and improvement.
  2. Choose a suitable system out of the several options.
  3. Plan the implementation process to include setup, testing, and employee training.
  4. Set up the software and integrate it with existing systems.
  5. Train employees, including users and admins.
  6. Monitor the execution of processes and optimize them when needed.

For small and mid-sized businesses, it is best to choose BPM tools that provide:

  • Low implementation and usage costs. These are typically cloud solutions with flexible pricing.
  • Intuitive interfaces which are easy to navigate and use.
  • Flexibility and scalability that contribute to the business growth.
  • Facilitated integration with popular systems.

Training and user support in BPMS platforms typically include:

  • Online courses and webinars with training materials and sessions that help users hone their skills using the platform.
  • Video tutorials that include step-by-step instructions on how to use the functionality of the system.
  • Documentation and guidelines, including detailed manuals and reference materials, available in the knowledge base online.
  • FAQs that provide elaborate answers to the most popular user questions. 
  • Technical support that offers an opportunity to claim assistance, using a support ticketing system, chats, or phone.
  • User community in the form of forums and social media groups for knowledge sharing and problem-solving.

The key trends in business process management to anticipate in 2024 include:

  • Hyperautomation that involves using AI/ML and RPA to automate more complex and cross-functional processes. 
  • iBPMS that incorporates next-gen technologies for improved analysis and optimized processes.
  • Low-code platforms and no-code platforms that allows for creating and configuring business apps without a deep knowledge of programming languages.
  • IoT integration that focuses on connecting smart devices and sensors for automatic data collection and real-time process governance.
  • Focus on customer experience (CX) that entails improving customer relations through process automation of customer service and support.
  • Cybersecurity and risk management, involving strengthening security measures and managing risks during process automation.
  • Analytics and forecasting that centers on implementing analytics tools to facilitate forecasting and process mining and support decision-making.
  • Sustainable development and ESG, focusing on incorporating sustainability criteria and environmental, social, and governance standards in business process management.

All of these trends aim to enhance the overall efficiency, adaptability, and sustainability of business processes in rapidly evolving business settings.

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