Service request management is no more mostly about IT service requests. All departments, such as HR, Procurement, Finance, Compliance, Marketing/Sales, IT, etc. accept and manage a variety of service requests from both customers and employees. It becomes vital for businesses to ensure quicker service request turnaround time, be request-ready, once a new type of service is welcomed and be remote-ready, when a situation like COVID-19 pandemic influences business operations.
Workflow management software by CMW Lab is designed to empower non-technical executives for quick request handling automation and full control over request management. Easily create service catalog, configure request forms and workflows, set up SLAs (Service Level Agreements) without having to solely rely on IT and suffer delays. Even more, it allows you to add new services, modify forms and request handling processes on-the-fly within a highly intuitive user interface.
An advanced service request management system can grow with you as your needs change. Start from improving IT or HR service management, social services approval or external customer request management. Then add more services and scale your automation success to back-office operation management or even create a Global Service Centre (GSC) or Shared Services Centre (SSC). Besides, you can go beyond and use the same software for customer order management, lead to cash management, partner and supply chain management, and more.
Easily design request forms, re-use them and add new fields when needed.
Have a new, automated request handling process up and running within days, not months.
Get advantage of on-the-fly changes to request-forms and automated workflows.
Identify request management bottlenecks and implement corrective action in time:
In Cloud & On-premise
CMW Lab® provides both on-premise and in Cloud deployment options. Besides, flexible transition between cloud-based workflow solution and on-premise one can be rolled out if needed. Deployment options
API and Integrations
CMW Lab provides wide workflow integration capabilities.Take advantage of bidirectional integration scenarios, s support for both fine grained, and bulk export operations – all available through Web Services open API’s and built-in enterprise services. Integration capabilities
Run your workflow seamlessly on your desktop computer, iOS and Android phone or tablet and enjoy fully consistent user experience.