A powerful service request management solution for effective handling of requests from both internal and external customers. Get the full request lifecycle automated within hours, ensure that it’s easy to submit requests, each service request goes through a reliable handling process quickly, and deliver services that 100% satisfy your customers.
Service request management is no more about solely IT service requests. All departments, such as HR, Procurement, Finance, Compliance, Marketing/Sales, etc. accept and manage a variety of service requests from both customers and employees. It becomes vital for businesses to ensure quicker service request turnaround time, be request-ready, once a new type of service is welcomed and be remote-ready, whenever it is needed.
Business process management software by CMW Lab is designed to empower non-technical executives for quick request handling automation and full control over request management. Easily create service catalog, configure request forms and processes, set up SLAs (Service Level Agreements) without coding and delays. Moreover, CMW Platform allows you to add new services, modify forms and request handling processes on-the-fly within a highly intuitive user interface.
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