{"id":4166,"date":"2022-03-09T15:37:31","date_gmt":"2022-03-09T15:37:31","guid":{"rendered":"https:\/\/www.cmwlab.com\/blog\/?p=4166"},"modified":"2023-03-10T15:22:10","modified_gmt":"2023-03-10T15:22:10","slug":"kpi-dashboards-to-manage-your-business-efficiently","status":"publish","type":"post","link":"https:\/\/www.cmwlab.com\/blog\/kpi-dashboards-to-manage-your-business-efficiently\/","title":{"rendered":"KPI dashboards to manage your business efficiently"},"content":{"rendered":"<p>As an owner of a small or middle-size business, you will always make long-term and short-term goals. To assess your progress toward the achievement of those goals, you should use various  types of KPIs . A  KPI  (Key performance Indicator) is used to track the success level of a contract or project. In addition, this benchmark can be used by each department within an organization. Maybe you are still asking this question:  <strong>What is kpi?<\/strong> To understand more about this measurement tool, and how it is used to measure service delivery and projects, read on.<\/p>\r\n\r\n<p><!--more-->\r\n<a href=\"https:\/\/www.cmwlab.com\/platform\/try\/\" onclick=\"ga('send', 'event', 'abtest', 'platform-banner-click');\"><img decoding=\"async\" id=\"pl-banner\" src=\"https:\/\/www.cmwlab.com\/blog\/wp-content\/uploads\/2023\/03\/cmw-platform-banner.png\" class=\"img-fluid my-5\" alt=\"CMW Platform banner\" title=\"CMW Platform banner\"><\/a><\/p>\r\n\r\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_28 counter-hierarchy counter-decimal ez-toc-grey\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" style=\"display: none;\"><label for=\"item\" aria-label=\"Table of Content\"><i class=\"ez-toc-glyphicon ez-toc-icon-toggle\"><\/i><\/label><input type=\"checkbox\" id=\"item\"><\/a><\/span><\/div>\n<nav><ul class=\"ez-toc-list ez-toc-list-level-1\"><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.cmwlab.com\/blog\/kpi-dashboards-to-manage-your-business-efficiently\/#KPIs_tracking_software\" title=\"KPIs tracking software\">KPIs tracking software<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.cmwlab.com\/blog\/kpi-dashboards-to-manage-your-business-efficiently\/#Different_Examples_of_KPIs\" title=\"Different Examples of KPIs\">Different Examples of KPIs<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.cmwlab.com\/blog\/kpi-dashboards-to-manage-your-business-efficiently\/#SLA_Service_Level_Agreements_KPIs\" title=\"SLA (Service Level Agreements) KPIs\">SLA (Service Level Agreements) KPIs<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.cmwlab.com\/blog\/kpi-dashboards-to-manage-your-business-efficiently\/#Service_delivery_KPI_Examples\" title=\"Service delivery KPI Examples\">Service delivery KPI Examples<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.cmwlab.com\/blog\/kpi-dashboards-to-manage-your-business-efficiently\/#Compliance_KPI_examples\" title=\"Compliance KPI examples\">Compliance KPI examples<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"KPIs_tracking_software\"><\/span>KPIs tracking software<span class=\"ez-toc-section-end\"><\/span><\/h2>                                                                            \r\n\r\n<p>\r\n<img loading=\"lazy\" decoding=\"async\" data-id=\"4170\"  src=\"https:\/\/www.cmwlab.com\/blog\/wp-content\/uploads\/2017\/03\/kpi.jpg\" alt=\"KPIs tracking\" width=\"600\" height=\"333\" class=\"alignleft size-full wp-image-4170\" srcset=\"https:\/\/www.cmwlab.com\/blog\/wp-content\/uploads\/2017\/03\/kpi.jpg 600w, https:\/\/www.cmwlab.com\/blog\/wp-content\/uploads\/2017\/03\/kpi-300x167.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\r\n\r\nManual tracking can be erroneous and tiring. Instead, you should adopt KPIs tracking software that could save time and eliminate guesswork and errors. Our real-time  KPI control  software is CMW Platform. This is workflow management software that could automate your business operations and track each of your  Key performance indicators.\r\n<br><br>\r\n<p><a href=\"https:\/\/www.cmwlab.com\/workflow-software\/\">CMW Platform<\/a> doesn\u2019t require coding. Hence, business users can access and edit the workflows and other web resources without the assistance of Information Technology professionals.  Moreover, you can control various workflow activities from your Microsoft Outlook interface. Our software boasts higher analytics, and it is capable of offering insights into certain  types of KPI indicators.<\/p>\r\n\r\n<section class=\"text-center post__button\">\n    <a href=\"https:\/\/www.cmwlab.com\/workflow-software\/try\/\" class=\"btn btn-green btn-lg\">\n\n            Get a 30-day trial!\n\n    <\/a>\n<\/section>\r\n\r\n<p>It can interpret data visually by releasing tables, charts, presentations and gauges that are easy to comprehend. With CMW Platform, decision making is going to be quicker, easier and fun. It will help you track all kinds of  KPI  you have set. Our software can be deployed in various ways. All you need to do now is to ask for your CMW Platform 30-day trial version.<\/p>\r\n\r\n<h2><span class=\"ez-toc-section\" id=\"Different_Examples_of_KPIs\"><\/span>Different Examples of KPIs<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n<p><strong>KPI categories<\/strong> are generally four: enhanced customer satisfaction, revenue improvement, process cycle-time improvement and cost reduction. These are broad categories and so we will provide just a few examples. Note that use of KPIs will not only reduce your business costs. They will also eliminate delays, errors and overheads.<\/p>\r\n\r\n<h2><span class=\"ez-toc-section\" id=\"SLA_Service_Level_Agreements_KPIs\"><\/span>SLA (Service Level Agreements) KPIs<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n<p>A Service Level Agreement between departments or units could underperform because the current KPIs are irrelevant and ineffective. Hence, good KPI ideas may include some of these.<\/p>\r\n\r\n<ul style=\"margin-left: 25px;\">\r\n \t<li>A given percentage of arriving customer issues must be well responded to within a certain period of time.<\/li>\r\n \t<li>The amount of downtime available.<\/li>\r\n \t<li>The quantity of unanswered calls per a hour<\/li>\r\n \t<li>The number of customer complaints received within the measurement period.<\/li>\r\n \t<li>Percentage of unavailability in relation to business hours due to execution of anticipated changes.<\/li>\r\n \t<li>Minimum, average and maximum amount of operator activities per phone call.<\/li>\r\n<\/ul>\r\n\r\n<h2><span class=\"ez-toc-section\" id=\"Service_delivery_KPI_Examples\"><\/span>Service delivery KPI Examples<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n<p>To gauge the quality of your service delivery, you need service quality KPIs. These will measure your ability to deliver the standard of service spelled out in your Service Level Agreements. Here are key examples.<\/p>\r\n\r\n<ul style=\"margin-left: 25px;\">\r\n \t<li>The volume of calls that each call centre representative has answered.<\/li>\r\n \t<li>Quantity of customer grievances<\/li>\r\n \t<li>The number of reminders, including those at risk<\/li>\r\n \t<li>Amounts of escalations and the bad ones among those.<\/li>\r\n \t<li>The time to answer a single call<\/li>\r\n \t<li>The degree of customer satisfaction based on customer ratings.<\/li>\r\n \t<li>The amount of delayed or late activities.<\/li>\r\n<\/ul>\r\n\r\n<h2><span class=\"ez-toc-section\" id=\"Compliance_KPI_examples\"><\/span>Compliance KPI examples<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n<p>Any company could go bankrupt simply because of not affording a settlement from a serious lawsuit that is filed against it. To avoid the strain on your company\u2019s compliance structure, it\u2019s wise to come up with suitable and sustainable KPIs. These could reveal possible legal suits before they happen, and assist compliance officers make sound decisions. Examples include:<\/p>\r\n\r\n<ol style=\"margin-left: 25px;\">\r\n\t<li>How often to conduct compliance reviews<\/li>\r\n\t<li>Average waiting time from when external legal issues are detected to when they are solved.<\/li>\r\n\t<li>Business Process KPIs<\/li>\r\n\t<li>Some KPIs are generated as a result of the business process itself or by an activity within the process flow. Examples include the following:<\/li>\r\n\t<li>Average process past due time<\/li>\r\n\t<li>Fraction of processes whose completion is within or outside the estimated deadline<\/li>\r\n\t<li>Average process duration<\/li>\r\n\t<li>Total sum of costs incurred due to stopped processes.<\/li>\r\n\t<li>Average time to finish each task<\/li>\r\n\t<li>The fraction of processes that consumed a less number of resources than those they were initially assigned.<\/li>\r\n<\/ol>\r\n\r\n<p>Apart from the above, there are other KPIs you should know about: budget, efficiency and success among others. Now you know more about the KPI definition. The thing left to do is to apply this knowledge in your own business. Use the KPI software recommended above and it will simplify your workflows.<\/p>\r\n\r\n<section class=\"author bg-light border\">\r\n    <section class=\"row p-3 p-sm-5 align-items-center\">\r\n        <aside class=\"col-sm-3 col-4\">\r\n            <img decoding=\"async\" class=\"author__img img-fluid rounded-circle\" title=\"Maria Komarova\" src=\"\/blog\/wp-content\/uploads\/2016\/08\/Maria-Komarova.png\" alt=\"Maria Komarova\">\r\n        <\/aside>\r\n        <article class=\"col-sm-9 col\">\r\n            <p class=\"author__text\">Maria Komarova is a Product Marketing Analyst at <a href=\"https:\/\/www.cmwlab.com\">CMW Lab<\/a> \u2013 a global software company delivering innovative Business Operations Management solutions enabling performance and efficiency optimization.<\/p>\r\n        <\/article>\r\n    <\/section>\r\n<\/section>","protected":false},"excerpt":{"rendered":"<p>As an owner of a small or middle-size business, you will always make long-term and short-term goals. To assess your progress toward the achievement of those goals, you should use various types of KPIs . A KPI (Key performance Indicator) is used to track the success level of a contract or project. In addition, this [&hellip;]<\/p>\n","protected":false},"author":18,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[],"class_list":["post-4166","post","type-post","status-publish","format-standard","hentry","category-tips-and-tricks"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.14 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>KPI dashboards to manage your business efficiently &mdash; CMW Lab Blog<\/title>\n<meta name=\"description\" content=\"A KPI is the yardstick you need to measure the success level of your business goals or targets at any given time.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cmwlab.com\/blog\/kpi-dashboards-to-manage-your-business-efficiently\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"KPI dashboards to manage your business efficiently &mdash; CMW Lab Blog\" \/>\n<meta property=\"og:description\" content=\"A KPI is the yardstick you need to measure the success level of your business goals or targets at any given time.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cmwlab.com\/blog\/kpi-dashboards-to-manage-your-business-efficiently\/\" \/>\n<meta property=\"og:site_name\" content=\"CMW Lab Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/cmwlabinc\" \/>\n<meta property=\"article:published_time\" content=\"2022-03-09T15:37:31+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-03-10T15:22:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cmwlab.com\/blog\/wp-content\/uploads\/2017\/03\/kpi.jpg\" \/>\n<meta name=\"author\" content=\"mkomarova\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@CMW_Lab\" \/>\n<meta name=\"twitter:site\" content=\"@CMW_Lab\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"mkomarova\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cmwlab.com\/blog\/kpi-dashboards-to-manage-your-business-efficiently\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cmwlab.com\/blog\/kpi-dashboards-to-manage-your-business-efficiently\/\"},\"author\":{\"name\":\"mkomarova\",\"@id\":\"https:\/\/www.cmwlab.com\/blog\/#\/schema\/person\/8400c69f0779f8eb495ceb22cecf087c\"},\"headline\":\"KPI dashboards to manage your business efficiently\",\"datePublished\":\"2022-03-09T15:37:31+00:00\",\"dateModified\":\"2023-03-10T15:22:10+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cmwlab.com\/blog\/kpi-dashboards-to-manage-your-business-efficiently\/\"},\"wordCount\":742,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.cmwlab.com\/blog\/#organization\"},\"articleSection\":[\"Tips and Tricks\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.cmwlab.com\/blog\/kpi-dashboards-to-manage-your-business-efficiently\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cmwlab.com\/blog\/kpi-dashboards-to-manage-your-business-efficiently\/\",\"url\":\"https:\/\/www.cmwlab.com\/blog\/kpi-dashboards-to-manage-your-business-efficiently\/\",\"name\":\"KPI dashboards to manage your business efficiently &mdash; CMW Lab Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.cmwlab.com\/blog\/#website\"},\"datePublished\":\"2022-03-09T15:37:31+00:00\",\"dateModified\":\"2023-03-10T15:22:10+00:00\",\"description\":\"A KPI is the yardstick you need to measure the success level of your business goals or targets at any given time.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.cmwlab.com\/blog\/kpi-dashboards-to-manage-your-business-efficiently\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.cmwlab.com\/blog\/kpi-dashboards-to-manage-your-business-efficiently\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.cmwlab.com\/blog\/kpi-dashboards-to-manage-your-business-efficiently\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.cmwlab.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"KPI dashboards to manage your business efficiently\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.cmwlab.com\/blog\/#website\",\"url\":\"https:\/\/www.cmwlab.com\/blog\/\",\"name\":\"CMW Lab Blog\",\"description\":\"Plan. 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