{"id":3644,"date":"2016-03-18T13:38:43","date_gmt":"2016-03-18T13:38:43","guid":{"rendered":"http:\/\/blog.comindware.com\/?p=3644"},"modified":"2024-04-12T08:05:35","modified_gmt":"2024-04-12T08:05:35","slug":"why-case-management-is-an-essential-part-of-bpm","status":"publish","type":"post","link":"https:\/\/www.cmwlab.com\/blog\/why-case-management-is-an-essential-part-of-bpm\/","title":{"rendered":"Why Case Management is an essential part of BPM"},"content":{"rendered":"

When we start talking about technology, Digital Transformation seems to be the most prevalent topic among executives. Each day the world is becoming more digital with industries ranging from construction to healthcare further relying on technology. The growing presence of \u201cInternet of Things\u201d, where mobility seems to permeate every single part of the business cycle, has had a large effect on enterprises and corporate culture.\r\n\"CMW<\/a> One of the way\u2019s for corporations to deal with this rising challenge is making both customer facing and back-end processes digital. To achieve this successfully, we need Business Process Management Software (BPMS<\/a>).<\/p>\r\n\r\n

And here is where issues start to pile up. Process automation can become a trap, besides some processes may include steps that are not structured or not properly arranged. Such processes and additional large transformational changes are impossible without case management techniques. This method is somewhere in between processes and projects. Now, let us define what both BPM and Case Management really mean.<\/p>\r\n\r\n

Business Process Management (BPM) as defined by Nathaniel Palmer, a renowned thought leader in BPM: \r\n\r\n

\u201c(BPM) is a discipline involving any combination of modeling, automation, execution, control, measurement and optimization of business activity flows, in support of enterprise goals, spanning systems, employees, customers and partners.\u201d<\/blockquote>\r\n\r\n At the same time, Case Management has been described broadly as operating on content instead of focusing on particular documents or images. A \u201ccase\u201d is a compilation of advanced analytics, collaboration, business rules, and occasionally even social computing that can involve a customer, patient, or supplier. If we are looking for a more advanced definition we can refer to Keith Swenson who defined Case Management as following: \r\n\r\n
\u201cCase Management is the management of long-lived collaborative processes that coordinate knowledge, content, correspondence and resources to progress a case to achieve a particular goal.\u201d<\/blockquote>\r\n\r\n<\/p>\r\n\r\nNow, when we have at least a general understanding of Case Management and BPM, let\u2019s have a look at a real process with a combination of processes, projects and cases under one \u201croof\u201d. Below you can see an Incident Management process built with Comindware BPMS (Business Process Management Software) that requires Case Management at one of the steps.<\/p>\r\n\r\n\"case\r\n
\n TRY NOW!<\/a>\n<\/section>\r\n

Usually we need Case Management solution<\/a>, when business activities are not structured enough and therefore cannot be handled through traditional business process management approach. Besides making processes structured, Case Management brings following advantages for users:<\/p>\r\n\r\n