People resist change for very good reasons – they distrust their bosses and are not treated as if they are valued and respected.

You talk of rolling out a software change. That evidences gross disrespect for your employees. You are satisfied doing this because everyone does not complain. What you don’t apparently realize is that those who don’t complain have decided not to rock the boat and just accept the fact that you disrespect them rather than show any displeasure because they know you won’t change.

Best regards, Ben
Author “Leading People to be Highly Motivated and Committed”